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PDI Software is Hiring an IT Helpdesk Technician (ONSITE) Near Temple, TX
Employee Level: Individual Contributor
Career Level: Entry-level
What You Need:
- Technical interest and ability desired
- Familiarity with Windows and MacOS systems desired
- Detail oriented - strong organizational skills
- Exceptional verbal and written communication skills in English
- Ability to communicate with internal customers (employees) with courtesy and professionalism
- Ability to work independently and be comfortable in an environment of rapid growth and consistent change
- Must be able to maintain and handle shared documentation confidentially
- Ability to thrive in an open, collaborative, and team-based culture
- Ability to work cross-functionally to meet the needs of our internal customers
What You'll Do:
- Update tickets (cases) by gathering information and defining the ticket urgency.
- Complete assigned tasks and tickets by following documented procedures, including Staging, Installation, Configuration, Upgrades and Maintenance of software and physical workstations.
- Communicate with professionalism and succinctly include relevant information when handing off tickets to the appropriate Line of Business, NOC Systems Administrators, Infrastructure Engineering and Systems Engineering teams.
- Troubleshoot ticketed problems, including coordinating with Vendor support teams.
PDI Technologies, Inc. resides at the intersection of productivity and sales growth, delivering powerful solutions that serve as the backbone of the convenience retail and petroleum wholesale ecosystem. By "Connecting Convenience" across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with their customers.
We offer:
- Comprehensive benefits package including health, dental, and vision coverage effective immediately
- Fully flexible remote work environment
- Matching Group Retirement Savings Plan
- PTO effective immediately
- Quarterly self-investment allowance for personal and professional development, health and wellness, entertainment, travel, charitable giving, tech, travel, etc.
- Strong culture that values authenticity, trust, curiosity, and diversity of thought
At PDI Technologies, diversity is embraced. We are committed to cultivating an environment that is safe, welcoming, and inclusive for all individuals. PDI Technologies is an Equal Opportunity Employer. We agree not to discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, or age.PDI is an Equal Opportunity Employer. We verify employment eligibility for all new hires using E-Verify.
Job Summary
Full Time
$44k-55k (estimate)
04/22/2024
06/21/2024
pdisoftware.com
MARIETTA, GA
1,000 - 3,000
2010
ROBERT CLESI
<$5M
Related Companies
About PDI Software
PDI is a fast-paced company that promotes strong values and a high-performance culture. We are proactive, detail-oriented, and committed to maximizing our efforts to drive results for our customers, the company and each other. Our company aspires to create an awesome team by attracting, developing and growing our talent. We value hard work and foster a fun and collaborative atmosphere that encourages sharing knowledge and building skill sets. PDI helps convenience retailers and petroleum wholesalers thrive through digital transformation and enterprise software that enables them to grow topline ...
revenue, optimize operations and unify their business across the entire value chain. Over 1,500 customers in more than 200,000 locations worldwide count on our leading ERP, logistics, fuel pricing and marketing cloud solutions to provide insights that increase volume, margin and customer loyalty. PDI owns and operates the Fuel Rewards loyalty program that is consistently ranked as a top-performing fuel savings program year after year. For more than 35 years, our comprehensive suite of solutions and unmatched expertise have helped customers of any size reimagine their enterprise and deliver exceptional customer experiences. Our Solutions: Fuel Pricing: From B2B to fuel retailers, PDI offers fuel pricing solutions to optimize profitability while streamlining the pricing process in a volatile fuel market. Marketing Cloud: PDI offers marketing cloud solutions to help retailers gain a competitive advantage, attract and retain more loyal customers and drive the greatest financial success. ERP: Reimagine your operations and empower your back office with ERP solutions that unify and transform the industrys fastest-growing convenience retailers and petroleum marketers. Logistics: PDI offers comprehensive petroleum logistics solutions that help you maximize productivity and profits while increasing visibility and control from the rack to the pump.
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The job skills required for IT Helpdesk Technician (ONSITE) include Installation, Written Communication, Professional Development, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Helpdesk Technician (ONSITE). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Helpdesk Technician (ONSITE). Select any job title you are interested in and start to search job requirements.
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